Deadline: -
Location: Jakarta, Indonesia
Job Type: Full Time
FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology– creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories. We are currently seeking qualified candidates for the position of: Call Center Data Officer for the USAID Tuberculosis Private Sector Activity in Indonesia.
Job Summary
The Call Center Data Officer will support activities under the USAID Tuberculosis Private Sector Activity in Indonesia to improve DPPM implementation by helping all the TB National Health Information System (SITB) users in a district, to entry the TB data report / case to SITB to make sure all cases are reported. The Call Center Data Officer is responsible for the day-to-day operation of the call center, improving performance and processes to better support all the SITB users in a district. Responsible for obtaining and reviewing call statistics and data entry on a daily, weekly, monthly, quarterly, and annual bases that will be reported to the Call Center Coordinator.
Accountabilities:
Answering the user’s input, resolving the user’s input, and responding to user’s inputs
Entry all the data from the user’s inputs in a district to SITB within time limits
Verifying accuracy and sorting information from the user’s input
Makes appropriate notations and documentation, and completes the input logs and reports
Maintaining compliance with policies, procedures, and project targets
Identify and escalate issues to Call Center Coordinator, if needed
Provide other technical support as required
Preparing reports to improve processes to the Call Center Coordinator
Perform other duties as assigned
Required Qualifications:
Bachelor’s Degree in Management, Administration, Communication, Public Health, or a related field
Minimum 2 years of experience in the call center space
Expertise in the technical support area
Proficiency with the necessary technology, including computers, software applications, phone systems, etc
Experience in operating WhatsApp Customer Relationship Management software is a plus
Experience with National TB Health Information System (SITB) is a plus
Have a polite and professional communication style and strong Interpersonal skills
High proficiency and accuracy in typing
Understanding privacy issues and ability to maintain strict user confidentiality
Knowledge/experience of TB issues, policies, procedures is a plus
Fluency in written and spoken in Bahasa and local languages
Proficiency in English is a plus
Preferred Qualifications:
Indonesian national
Experience with call center service at national level
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law. FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.
Kommentare